Q: My order has not arrived, what should I do?

Please contact us by email on contactmilleniumcompany@gmail.com so that our assistance can send you a tracking number to drop off at your Colissimo / Mondial Relay carriers or go to the order tracking page to see the progress of your delivery . If the order is not found we will resend you another order number quickly and we will keep you informed of the factors external to the problem.

Q: How do I return my product and request a refund?

Refund Policy Returns are accepted within 14 days of purchase, provided the item has been unused and is in its original packaging. Certain items cannot be returned if the malfunction does not come from the watch itself. Exchanges are only possible for defective or damaged items. Returns will therefore be sent to the address indicated in the instructions by email to contactmilleniumcompany@gmail.com. PROCEDURES TO FOLLOW 1 - Make the request by email before 14 days following receipt of your order to contactmilleniumcompany@gmail.com , indicating all the necessary information. 2 - Return costs are the responsibility of the customer and the product must be returned within a maximum of 10 days following the exchange request to the following address: 13 stone alley of Villepreux 33160 / St Aubin de Médoc 3 - The refund will be made upon receipt of the product within approximately 14 days. The refund method will be identical to your payment method made when purchasing the product.

Question 1

What are the delivery times ?

Accepted Answer

We expect that your order will reach you within 48 to 72 hours at your address with Colissimo or at a relay point with Mondial Relay from the date of purchase. Please note that delivery times may vary depending on your location and other logistical factors.

Question 2

My order has not arrived, what should I do?

Accepted Answer

Please contact us by email oncontactmilleniumcompany@gmail.com so that our assistance can send you a tracking number to drop off at your Colissimo / Mondial Relay carriers or go to the order tracking page to see the progress of your delivery .

If the order is not found we will resend you another order number quickly and we will keep you informed of the factors external to the problem.

Question 3

How do I return my product and request a refund?

Accepted Answer

Refund Policy

Returns are accepted within 14 days of purchase, provided the item has been unused and is in its original packaging.
Certain items cannot be returned if the malfunction does not come from the watch itself.
Exchanges are only possible for defective or damaged items. Returns will therefore be sent to the address indicated in the instructions by email tocontactmilleniumcompany@gmail.com.

PROCEDURES TO FOLLOW

1 - Make the request by email before 14 days following receipt of your order to contactmilleniumcompany@gmail.com , indicating all the necessary information.

2 - Return costs are the responsibility of the customer and the product must be returned within a maximum of 10 days following the exchange request to the following address:

13 stone alley of Villepreux

33160 / St Aubin de Médoc

3 - The refund will be made upon receipt of the product within approximately 14 days. The refund method will be identical to your payment method made when purchasing the product.

Question 4

How long does the warranty last?

Accepted Answer

The warranty for Millenium Company products is valid for 12 months from the date of purchase. More information

FREQUENTLY ASKED QUESTIONS